(408) 727-5497 Ext. 152
FOR IMMEDIATE RELEASE
HP ANNOUNCES FULL ON-SITE SERVICE AND HARDWARE SUPPORT FOR
DES DATABASE EXCELLERATORTM SUBSYSTEMS
Partners to Provide Best Multi-Vendor Solution for RDBMSs
In Client/Server Environment
SANTA CLARA, Calif.- Database Excelleration System Systems (DES) has signed
a Systems Support agreement with Hewlett-Packard Corporation (HP) under
will provide on-site, full-service support to DES customers - irrespective
of whether those customers operate on HP machines. Support will be provided
though HP's Business Alliance Program.
"As our customers move more mission-critical applications to an open-systems
client/server environment, they must have access to their data and the
assurance that repairs for hardware problems are close at hand," said
Larry Parish, vice president of sales for DES. "While DES products
have extremely high reliability, with over one million power-on hours without
data loss, this new service agreement will provide customers with multi-vendor
support from single company as well as on-site repair, within a day from
the industry's premier service organization."
DES' highly consultative, problem-solving approach and its strong database
expertise make it well suited to participate in the HP program. HP's Business
Alliances Program focuses on building working partnerships with third-party
vendors whose products, applications and expertise complement and
are critical to those of HP's in an open systems, client/server environment.
- more -
HP was one of the first major computer vendors to embrace an open
systems strategy, and its commitment to uphold standards is reflected in
its third-party support. DES is the first database accelerator company
to be selected by HP for on-site service and repair.
A High Level of Technical Support For DES Customers
Highlights of the new agreement include:
HP Support Engineers to help companies with their hardware support
Next-day on-site response ( 8 a.m. to 5 p.m., Monday - Friday)
Same-day and 4-hour response in the future
HP service price for the first year included in the one-year DES
Service pricing for the succeeding (out-of warranty) years through
HP to the customer
Additional HP on-site services are also available
All DES Customers already enjoy a one-year return-to-factory warranty
and field assistance. Now HP will fill the need for on-site fixes. The
large computer company will also provide systems installations and upgrades.
HP's Business Alliance Program is delivered by HP's Worldwide Customer
Support Organization, Systems Support Group, which combines local field
resources with centralized services and support. Each DES customer will
be assigned to a single HP Response Center with access to an HP Support
Engineer. If customers require assistance, HP will dispatch a customer
engineer to the site.
HP operates Customer Response Centers in 34 countries throughout the world
with a total of 1,500 customer support engineers fielding some 224,000
calls per year. Some 90% of its customer software/hardware problems are
DES Database Accelerator Subsystems
DES is the leader in client/server database acceleration systems. The migration
of mainframe database applications to client/server environments has dramatically
increased the performance requirements of UNIX platforms, and DES products
help manage this transition. DES Database Excellerators work in concert
with all of the major UNIX servers, and accelerate I/O-intensive applications.
DES products serve to extend the UNIX server performance range for OLTP
and query-intensive applications, and word with all of the major RDBMS
applications, including Sybase, Oracle, and Informix. Most customers experience
database application performance improvements ranging from 200% to 500%
- with some gaining as much as 1000%.
Database Excelleration Systems, Inc. (DES)
Database Excelleration Systems, Inc. (DES) develops and markets database
performance systems and services for the enterprise. DES' products uniquely
combine patented Solid State Memory technology with advanced data integrity
technology to accelerate database application performance. The company
also provides system performance services to help Fortune 500 companies
improve RDBMS application performance in client/server environments. Database
Excellerators and Diagnostics run on all major UNIX RDBMSs (Oracle, Sybase,
Informix, CA/Ingress), proprietary RDBMSs and on HP, DEC, DG, IBM, and
other UNIX servers.
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